New Technologies create new Opportunities!
With the evolving pace of time, every single entity is updating itself. The contrivance which has updated itself to a much greater extent is Technology. Technology is a combination of skills, services, and techniques for the occurrence of any objective and one such upcoming technology is RPA. Robotic Process Automation is an emerging technology which involves bots that mimic human actions to complete monotonous tasks in a more efficient manner.
What is Robotic Process Automation?
Robotic Process Automation is a mechanization that makes it easier to create software robots that insert actions performed by humans with digital system and software. They can perform humanly tasks like identify and extract data, understand what’s on a screen, navigate systems and perform wide range of other actions. The best advantage that this automation includes is they can work more consistently than humans and they don’t require any particular break to carry on the tasks, which add efficiency to an action and make it successful in implementation.
As RPA takes care of the menial tasks, people have more time to focus on main human responsibilities such as sales, marketing, strategy, and solutions. In turn, this will establish a greater business value and cultivate effective customer engagement. When Robotic Process Automation is employed in a company, staff roles may need to be reviewed and employees will be relocated to more important customer service activities, as the tedious back-office processes are now automated. This would ultimately lead to more customer satisfaction of the products and services.
Ancestors of RPA
Three key forerunners of Robotic Process Automation include-
- SCREEN SCRAPING SOFTWARE
- WORKFLOW AUTOMATION AND MANAGEMENT TOOLS
- ARTIFICIAL INTELLIGENCE
Some repetitive Business Processes on which RPA works include;
- Data extraction and data entry
- Data migration and validation
- Opening email and attachments
- Engaging in complex calculations
- Logging into any application
- Formatting the excel sheets
- Updating the databases
- Moving files and folders
How RPA works in various sectors?
Industries of all sizes can automate their tasks with robotic process automation that completely reduce the risks of human errors and add efficiency to it. The core sectors where this technology is implemented are;
- Banks and RPA in Insurance
- Financial Institutions
- RPA in Healthcare
- RPA in Manufacturing
Banks and Financial Institutions
It is usually found that Banks and Financial Institutions are the first adopters of new technologies. This is because of a great number of user engagements, the implementation of RPA in this sector is helpful in performing a wide range of tasks such as customer request processing, account closure, loan processing, know-your-customer (KYC), account closure, card activation, and audits, etc. RPA can help in delivering more consistent services at a lower cost while improving regulatory compliance.
RPA in Insurance
RPA is helpful to connect core insurance processes with the newer technologies. RPA can be leveraged to automate time-intensive and manual processes which include customer on-boarding, claims processing, policy management, underwriting, regulatory compliance, and client servicing. RPA can significantly help insurers in reducing process timelines and lower costs.
RPA in Healthcare
Healthcare industry requires efficiency in actions for multiple processes, RPA aids the industry to improve front-office support, enhance data confidentiality, and connect inflexible systems. Appointment scheduling, insurance claims processing, revenue cycle management, report automation, and patients’ record management are some of the RPA-eligible processes. This automation technology is cost saving and accurate in action.
RPA in Manufacturing
RPA makes sure that they add more efficiency and accuracy into the supply chain of the products and services.RPA allows manufacturers to upgrade their production processes and business functions, achieving significant human workforce relief to the manufacturing units. Procurement, inventory management, streamlining customer communication are some of the key areas where RPA can be applied successfully with its implementation. Enhanced process visibility, real-time auditing, better decision making are some of the key benefits of RPA in manufacturing industry.
Future with RPA
Companies are already heading to automation solutions which creates new opportunities for the employees, not just that roles will be changed. Roles like business analysts can help businesses in their growth. Also, through this, employees will learn newer technologies and improve their skills which are currently required in RPA. RPA technology has a huge scope in the future as the world is now transforming into the digital era. Advancement in actions has become the need of an hour.The multiple roles that RPA Professionals could take are:-
To ensure that the company software products are beneficial and glitch-free. There are even multiple tasks performed by RPA Testers.
RPA Project Managers
Process Designer, Automation Architect, Production Manager
Directing, planning, organizing and completion of tasks that are involved at automated level.
Junior and Senior Developer, Business Process Analyst, Lead Developer
To perform various actions like data extraction, application transfer, report generation, website testing, finding bugs etc.
Who can become a RPA Professional?
The RPA tools are built in such a way that any person hailing from any educational background can understand. One does not require a programming background to opt for this RPA course. As more industries around the world adopt RPA process to streamline their existing operations, there will definitely need a rise for professionals who are adept at working with this new technology trend.
Growth of Robotic Process Automation
It is anticipated that automation technologies, such as Robotic Process Automation (RPA), will have a potential economic impact of nearly $6.7 trillion by 2025.
The global RPA market is expected to reach USD 10.7 billion by 2027.
This relation between Technology and Humans will change the future and make it even better every single day.
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