Redefining CX COURSE DESCRIPTION
“Redefining CX course in response to Covid19” will help you learn to understand how to transform the business with evolving customer behaviour during and post Covid19. It will also help you to discern the ways of conducting business operations digitally with the change in consumer experience and practice, the digital transformation of business, omnipresence experience, solving problems via Design Thinking Tool during and post Covid19 times. This course will advance your skills in understanding Consumer Behavior and helps you drive innovation digitally with Design Thinking, making business strategies to solve wicked problems being faced by businesses like Covid19 in this case, how to improve customer experience, understanding customer requirements, etc. Check Our Other Courses.
|All ImaginXP students get a certification on successful completion of the cx course.|
• Understanding the business transformation with the change in consumer behavior during Covid19, & how each change is being faced by resilient businesses with case studies.
• Learn to apply user centric strategy. The tools of design like persona, customer journey maps and service design maps application and practice will be held.
• Learn omni-present experience and its application in the post Covid-19 digital only world.
• Get one live capstone project with leading business house or successful entrepreneur.
• Understand innovation at speed and digital thinking required to implement the desired experience in the post-Covid world.
• Upon successful completion of the course, student shall receive a completion certificate.
- Lectures 8
- Quizzes 0
- Duration 16 hours
- Skill level intermediate level
- Language English
- Students 0
- Assessments Yes
Redefining CX In Response To Covid19
- L1: Impact of Covid-19 on Consumer Behaviour
- L2: Research led personas & empathy maps
- L3: Customer Journey Mapping & Omnipresence Experience in Post Covid World
- L4: Solving ‘Here & Now’ Problems using Service Design
- L5: Digital Thinking in Post Covid World
- L6: Live capstone project in the Covid world – I
- L7: Live capstone project in the Covid world – II